Frequently asked questions

Question 1

Do I need KYC to exchange crypto?

Accepted Answer

No routine KYC is required for standard crypto-to-crypto swaps on LuxSwap. You choose the pair, enter your receiving wallet, send the deposit, and track the order without creating a custodial exchange profile. AML monitoring still runs in the background for suspicious patterns, sanctions risk, fraud, and abuse.

Question 2

Do I need an account with LuxSwap?

Accepted Answer

Standard swaps on LuxSwap need no account signup and no identity upload. The order is built around the asset pair, deposit amount, payout wallet, and order status page. This reduces stored personal data while keeping the exchange process structured and trackable.

Question 3

What fee does LuxSwap charge?

Accepted Answer

LuxSwap states a flat 0.5% service fee for standard swaps and shows the estimated output before you create an order. Blockchain network fees, wallet withdrawal fees, and normal market movement can still affect the final result, so compare the final output amount rather than only the headline fee.

Question 4

How long does an exchange take?

Accepted Answer

Most exchanges complete after the deposit network confirms and liquidity checks finish, often around 10 to 20 minutes. Fast networks can move quickly, while Bitcoin, Ethereum congestion, exchange withdrawals, or wrong amounts can add time. The order page shows the current status so you do not need to guess.

Question 5

Which crypto pairs are popular?

Accepted Answer

Common high-intent routes include BTC to USDT, ETH to BTC, ETH to USDT, USDT to BTC, USDC to USDT, USDT to USDC, SOL to BTC, SOL to USDT, BNB to ETH, BNB to USDT, APT to USDT, DOGE to USDT, DOT to USDT, AVAX to ETH, and LTC to BTC.

Question 6

Which USDT or USDC network should I choose?

Accepted Answer

Choose the exact network your receiving wallet supports. USDT and USDC can exist on several rails including ERC20, Base, Polygon, Arbitrum, BNB, Solana, TRC20, and BEP20 depending on the asset. The ticker alone is not enough; the wallet network and LuxSwap network label must match.

Question 7

Can I track an order without an account?

Accepted Answer

Yes. LuxSwap gives each order an order ID and status page. Keep that ID until the payout arrives. The tracking page shows the deposit address, amount, selected networks, current status, and payout details without requiring a login.

Question 8

Can I buy crypto with a card right now?

Accepted Answer

Not yet. Card-to-crypto is temporarily unavailable while the payment-provider connection is completed. No card details or CVV are collected. Use Exchange for a live crypto-to-crypto swap.

Question 9

Can I sell crypto to a card or bank rail?

Accepted Answer

Yes. The sell flow accepts a provider token or rail-specific destination identifier, country, and recipient details. Full card numbers and CVV are not collected; the deposit is confirmed before payout review.

Question 10

Where is LuxSwap based?

Accepted Answer

LuxSwap lists its main address as Augustinergasse 34, 8001 Zurich, Switzerland, with support by phone at +41 78 221 14 13. Cash service is handled at the listed address during working hours, and online crypto swaps remain wallet-to-wallet.

Question 11

Does LuxSwap work in Europe, the US, Canada, and Mexico?

Accepted Answer

LuxSwap publishes regional pages for Europe, the United States, Canada, Mexico, and individual European countries. The platform focuses on crypto-to-crypto exchange routes and wallet payout. Users remain responsible for local rules, tax reporting, and lawful use of funds.

Question 12

What should I check before sending crypto?

Accepted Answer

Check the asset, network, deposit amount, payout address, memo or destination tag when required, and the order page. Send the exact amount shown. If you are receiving XRP, XLM, ATOM, BNB Beacon Chain, Kava, or Terra Classic to an exchange wallet, check whether a memo/tag is required before creating the order.